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Our other chalet
  


 Heritage
                      House - Waterfront - Mountain Chalet

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                                            Frequently asked
                  questions...

What do you provide?  What should we bring?

 

We provide...

 

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Towels for  8 guests, Linens for the 5 beds.

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All paper products: Napkins, paper towel, paper tissues, toilet paper, coffee filters.

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Kitchen products: Condiments (ketchup, mustard, relish), salt, pepper, sugar, flour, a variety of spices and teas, soya sauce.

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Dish cloths, kitchen towel, dishwasher soap, dish soap, hand soap in each washroom, garbage bags, cellophane wrap, aluminum foil.

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Fire wood for the main floor fireplace, firestarters;  1 or 2 manufactured logs for the lower level fireplace.

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Matches, tea lights, flashlights.

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Emergency kit for power outage including: paper plates, plastic glasses and utensils, emergency light wands, etc.

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 14' Row boat, 14' Canoe.   We have life jackets as follows: 2 adults, 1 20-30 lbs, 1 30-60 lbs and 1 90+ lbs. You must bring other appropriate size life jackets, as you need - life jackets are mandatory.

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WIFI "N" High speed internet (connection details are in the chalet manual).

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Small office setup - computer, printer, fax machine with internet.

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VOIP telephone (no long distance calls to anywhere in North America).

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Hair dryer.

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Iron and ironing board

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Baby crib (requires assembly / disassembly)

 

What you should bring...

 

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... shower soap, coffee, additional life jackets. (The smile will come to you as you cross the threshold).

 

What kitchen tools do you have...?

 

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 Just about every kitchen tool, including:  dishwasher, microwave, coffeemaker, electric kettle, can opener, cork screw,  flatware, dishes, cookware,  blender, roaster pan, etc.

 

What is your cancellation policy...?

 
bullet Most of our reservations are booked several months ahead of time.  
bullet Once the chalet is reserved for you and "taken off the market", the first payment (usually 50%) is committed and is not refundable.   You may cancel and avoid the second payment if we receive written notice of cancellation at least 31 days prior to your scheduled date of arrival (46 days for rentals over the holiday season  - Dec 20 - Jan 3).  By this deadline, the second payment is also due and committed, and as such, the reservation cannot be cancelled.  However, if the problem is related  to illness or death of someone in the group or close family member, you will have the choice to take your rental at any other time within a year, at the rate that you have already paid or, at the higher rate applicable to the new rental period, as the case may be. 

 

Heating & air conditioning...?

 

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Heating is electric with each room individually controlled.  There is also a central  air exchanger.  There are 3 ceiling fans as well as a few portable fans. There is no air conditioning.

 

Internet, Telephone...

 

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WIFI "N" High speed internet available throughout the property.

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Small office setup - computer, printer, fax machine with internet.

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VOIP telephone (no long distance calls to anywhere in North America).

 

Do you allow pets...?

 

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For a multitude of reasons... No we do not allow pets.  The Security Deposit may be forfeited if this rule is breached .

We can refer you to kennels in Mont-Tremblant, who would be happy to take care of your pet during your stay .

 

Must we clean the unit when we leave...?

 

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A professional cleaning is done between each rental.  The housekeeping will do the laundry and general chalet cleaning.

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NEVERTHELESS... when leaving you are expected to do following:

- Clean and put away dishes. 
- Remove garbage and recyclables to pick-up bins.
- Leave the chalet in a tidy condition.
- Used bedsheets, pillow cases and towels taken to the laundry room.
 
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During your stay, the chalet should be kept reasonably.

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Damage to property, accidents, spills, incidents, or dangerous situation etc., must be brought to our attention immediately (definitely before departing).

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In winter months, the driveway will be cleared by a plough.

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Decks and stairs are kept clear of snow by the tenants.  

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Cleaning over and above the usual norm, or failing to respect our rules of tenancy may lead to forfeiture of the Security Deposit. 

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Guests are expected to protect the chalet from abuse and to treat it with care.

 

What TV / music / video equipment do you have...?

 

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Digital Cable TV; large LED screen TV, DVD/BR, VCR, many DVDs and BR's and many Videos.  Instructions to run it all is in the Chalet Manual.

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Pay TV.

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THE WIRING AND CONFIGURATION OF THE ENTERTAINMENT CENTRE MUST NOT BE MODIFIED OR TAMPERED WITH.  CHANGES OF CONFIGURATION WILL BE REINSTATED BY A LOCAL PROFESSIONAL, AT THE TENANT'S COST.

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FM/CD/MP3/USB flash disk port / Ipod port - Music unit in the living room. 

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We have a huge collection of CDs and 2-3 music-programmed USB flash drives (or bring your own flashdrives with your music on it).

 

Is the water potable...?

 

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Our water is of excellent quality, from a deep well.  It is filtered and sterilized in a UV chamber before being distributed to the taps inside the house (both hot and cold).  Therefore the water from the taps at every sink is perfectly potable and of great quality.  However the water will be at room temperature.  We suggest to use the water container in the fridge to cool your drinking water. (Outside hose water is NOT potable - please supervise children!)

 

What is the status of the lake water...?

 

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Our lake is free of blue algae and in very good condition.  Please help us keep it that way!

 
 
When are rental payments due...?
 
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The first rental payment (50% of the total) is required to reserve the chalet.  The second or final payment must normally be received  at least 30 days before arrival (45 days during the holiday season).

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We also require a "security deposit" of $350.00 on Visa authorisation or cheque, from first time tenants.   The authorisation is only processed or the cheque cashed if necessary to compensate damages or charges. (The authorisation may be "reserved" a few days before arrival (to ensure validity of the card) but it will not appear on you statement unless it is  actually cashed on account of damages or other charges.

 

What form of payments do you accept...?

 

In order of preference:

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- Interac Email transfer (interbank internet transfer) payable to heritage@villatremblant.com.com

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- Cheques

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- Paypal.com (need an active Paypal account) payable to heritage@villatremblant.com

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- General credit cards - (Via Paypal.com - no Paypal account required) payable to heritage@villatremblant.com

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 Putting rental payments on credit cards is convenient, but carries a 3.5% administration fee to the tenant, because we strive to keep our rental prices as low and affordable as possible for all tenants.   In the case of last minute rentals, we often have no choice but to suggest credit card payment.

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We accept payments in Canadian or US currency.  Other currencies are possible via Paypal.com  but conversion charges or administration fees of Paypal will be charged back.

 

Why do you rent directly to your tenants, rather that using an agency such as "Tremblant Reservation"?...

 

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Typically, a reservation agency will double the normal rental rate, and then pockets half of the rental proceeds.   We don't believe this method of booking provides good value for our tenants.  

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Our personal involvement in the management of the property is our guarantee that our chalet offers the top quality, cleanliness and comfort that our guests expect. 

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Besides, we very much enjoy the personal contact and service to our guests.  They deserve the best possible holidays and this is what we are happy to provide. 

 

Booking via internet can be risky.  Do you have a track record...?
 
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Absolutely!  We have been renting Heritage House since December 2000, and  renting l'Apogee since 1997. 

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We have handled more than 1000 rentals since then - with not a single dissatisfied tenant, ever.  (See the "Comments left by our guests").  We also have a guess book at the chalet, where you can leave your comments. (All those in the book are very GREAT!) 

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We can provide references from other rentors of similar chalets in the Villa des Bois development, who know us very well.  However, we don't like to burden our past guests with providing  references.

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The owner of Heritage House (Jacques Berthiaume) is a lawyer and member of the Quebec Bar and is listed as such on the Quebec Bar website.

 

Do you have a manual explaining how to operate  the chalet equipment and systems?
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There is a full manual at the chalet, explaining everything that you should know about the chalet, from garbage pickup to opening the chimney flue.  You can also consult the manual ahead of time  online here

 

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This page last modified: 09/15/08